HELP CENTER
Understand every feature.
Short guides for the parts of Tracker that trip people up most. Start here.
New here? Start here.
What Tracker actually is, the real difference between joining as a Slave or a Keyholder (it isn't fully reversible), and exactly how to register - with direct sign-up links.
READ GUIDE βHow to turn on notifications
Why notifications go missing, how to install Tracker as an app in under a minute (one-tap on Android, step-by-step on iPhone), and how to fix it when a test notification never arrives.
READ GUIDE βHow the rewards system works
Streaks, mystery chests, the daily wheel, badges, sharing and the points shop - explained in one place, with your own live leaderboard and reward catalog.
READ GUIDE βHow collectible cards work
Bronze, silver and gold cards from chests, badges, tasks, the wheel and the shop - the odds behind every drop, what duplicates actually do, and why gold stays a secret until you pull one.
READ GUIDE βHow ranks work
The permanent, colored title shown under a Slave's LOCKED/UNLOCKED status once they've earned enough lifetime points (Slave-only) - every threshold, every name, and why it never disappears.
READ GUIDE βHow the Season Map works
The 20-tile seasonal board, how tasks and shares move you along it, what the hidden mystery tiles and landmark tiles are, and the Premium Grand Prize waiting at the end.
READ GUIDE βLinking with a Keyholder
How to request or accept a Keyholder link from either side, exactly what a Keyholder can and can't do once you're linked, and how to end it again.
READ GUIDE βHow random tasks work
Your daily task, extra draws, task categories, the no-repeat pool, the 24h deadline, refuse/defer penalties and what happens if you miss one entirely.
READ GUIDE βHow Duels work
Challenging another Slave to a head-to-head over streak, points, tasks, likes, comments or photos - categories, duration bonuses, point stakes, how a winner gets decided, and the Duelist badge.
READ GUIDE βHow Community Challenges work
The occasional community-wide event Alpha launches - one shared task everyone gets automatically, the 3-day deadline, how the winner is picked by reactions alone, the bonus, and the live leaderboard.
READ GUIDE βHow Stories work
Posting a Story, the 24h expiry every account has, and how Premium keeps yours in a permanent Story Archive instead of deleting them.
READ GUIDE βPrivate photos vs. Story Archive
Two features that sound alike but do the opposite thing - hiding your regular photos versus keeping your Stories from expiring. What each one actually controls.
READ GUIDE βAdding a photo to the Feed
The two ways to get a photo onto your profile - as proof for a task, or posted straight to the Feed with no task involved.
READ GUIDE βHow "Give Task" works
A one-off task any member can send any Slave, no Keyholder link required - how to send one, accept or decline it, and exactly how it differs from a Keyholder-assigned task.
READ GUIDE βHow your lock works
The four ways a sentence can start, how penalties and rewards actually change its length, adding or removing days, and what happens the moment it ends.
READ GUIDE βHow Messages work
Starting a private chat, what you can send, unread tracking, and how blocking someone affects an existing conversation.
READ GUIDE βHow blocking works
Exactly what gets hidden on both sides the moment you block someone, why it's always mutual, and how unblocking restores everything.
READ GUIDE βHow the Forum works
Sections, starting a topic, threaded replies, unread tracking, and how moderation is handled.
READ GUIDE βAccount security
Changing your password or e-mail, what happens to your other signed-in devices, and how to permanently delete your account.
READ GUIDE βProfile & leaderboard visibility
Three separate privacy toggles that sound similar - deactivating your whole profile, hiding just your photos, and hiding from the leaderboard - compared side by side.
READ GUIDE βMore guides are on the way. Something specific you're stuck on? Contact us and we'll add it here.